Dell Support Center 3.0

My Dell Support Center (DSC 3.2) is a user interface re-design of DSC 3.1 Dell Support Center is re-designed to resemble the Windows 8 Metro tile aesthetics. My Dell Support Center will be factory installed on new systems and existing Dell Support Center 3.1 users will have an option to upgrade.

My Dell Support Center offers the following Enhancements:

• New enhanced User Interface.
• API access for System Recovery and Backup.
• Search option and Help on My Dell Support Center.
• Redesigned user interface.
• A provision for the Dell Software End User License Agreement to be read by the customer at first use.
• Stage tile has been removed.
• Windows 8 Launcher tile.

My Dell Support Center will be factory installed on the system and the current DSC 3.1 users will have an option to upgrade to My Dell Support Center. This program will ship on all Dell Consumer and Small Business systems, including both direct and retail.

To launch My Dell Support Center press the windows key on the keyboard and click My Dell Support Center.

My Dell Support Center home page provides information about overall system health, Product Model, Service Tag, Express Service Code and Warranty information.

The home page consists of five tabs which are covered in the sections to come; it also has a Search box for easy access.

Notifications Tab: Provides information about the overall health of the system and offers self-help options to resolve issues.

Checkup Tab:  Offers diagnostics information, tools and utilities to detect and fix system issues, this tab has the following four sections:

Run PC Checkup: This section lets you run a Default Scan and Custom Scan to diagnose hardware component on the system. Use Default Scan to run a complete test and Custom Scan to test specific components.

System Tools: This tab provides easy access to common windows utilities.

Drive Space Manager: This tab provides a visual representation of the space consumed by each type of file.

System History: This tab provides information on events and changes; you can click on the icons for detailed information on the event.

Backup Tab: Has the following two options:

System Recovery Media: Helps you create a backup of the factory installed software.

Online File Backup: Helps you create a backup your personal files online.

System Info: Tab consists of the following sections:

System Summary: This section contains information about the System Model, BIOS Version, Service Tag, Express Service Code, Operating system and Hardware on the system, there is an option to test the hardware components listed on this page, to test any component click Perform Text link next to the component.

Operating System: This section provides information on the Operating System, Windows Experience Index and Windows Update.

Security: This section contains information on Windows Update, Firewall and Antivirus.

Motherboard: This section provides detailed information about the Motherboard.

Processor: This section contains information on processor speed and capabilities.

Memory: Contains detailed information on installed memory and rated speed.

Batteries: Contains Battery type, capacity and serial number.

Communications: Contains information on Network Bluetooth and broadband.

Hard Drives: Contains information on Drive size and partition.

Optical Drives: Contains information on CD, DVD and Blue-Ray drives.

Video: Contains information on Video card and connected monitors.

Audio: Contains information on sound card and driver.

USB Devices: Contains information on the USB on the system and USB devices connected to the system.

Input Devices: Contains information on the input devices connected to the system.

Printers: Contains information on available printers.

Service Contracts: Contains information on the warranty and has a link to download a soft copy of the service contracts.

Support Tab: Has the following sections:

Tools: Contains Owner’s Manual, FAQ, help and more options.

Technical Support: Contains option to contact Technical support via Chat, Phone and Email also a link to Dell Connect.

Customer Support: Contains options to contact Dell Customer Support via Email and Phone, the section also has an option to take an online survey and an option to get Help and Advice for the system.

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